Ray Flanagan Heating & Plumbing in Fairfield, CT Open now

Reviews about Ray Flanagan Heating & Plumbing

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  June 01, 2019, by mrsbobby0
  I had a warranty issue with a State Select water heater. Ray Flanagan is listed as a warranty service provider. Initially they came out and said the unit needed new gas valve and thermocouple. Made me call the manufacturer to order parts because they did not want to be involved and they complained to me that they don't get fully paid by the manufacturer for their time. Really? Then get off the list of service providers. That's not the end user's issue. Anyway, they replaced the parts that i got for them and the water heater pilot is still going out like before. i call them and they say they don't want to be involved anymore. Now they are making up a story that it is the fault of the original installer. Really? Why didn't you say that in the first place. I'll tell you why, because they don't care. i called manufacturer and they apologized for my having to deal with this type of attitude and to try someone else on the list. After reading some of the other reviews i see there is a common theme with Ray Flanagan of helping themselves, but not other people if things get too tough to figure out. Don't use Ray Flanagan because you might end up with a bigger problem than you bargained for and then have to get another company to actually solve the problem for you. Hope this helps somebody find a plumber who actually wants to help the customer.